They take orders by phone, email and WhatsApp, answer price and delivery questions, and prepare everything for your approval.
Examples of the agents at work: a customer orders by phone, another orders on WhatsApp and asks a price. Each time the agent recognises the customer, drafts the order in the ERP and a person approves it.
They call at 6 in the morning, they send a PDF by email, they write on WhatsApp from the site. Someone on your team types every line into the system while the phone keeps ringing.
of distributor revenue comes through web shops. The rest arrives by phone, email and PDF.
Distribution Strategy Group, North America, 2024to key in one order by hand.
Forrester TEI study for Esker, 2021of inside sales time goes to typing orders.
APQC, cited by Conexiom, 2025Set the sliders to your order desk. This counts typing time only. Missed calls and order errors come on top.
Defaults: 8 minutes per order, measured in the Forrester study for Esker (2021). Cost of an office hour: the EU average of €34.90 (Eurostat, 2025).
Customers keep ordering the way they like. Every request lands in one order book, recognised, checked and ready for your team.
Customers call the number they always call. The agent picks up in their language, takes the order and reads it back.
Messages from the site become orders, without anyone copying them over.
Order emails are read and drafted like any other order.
From your price list, per customer. Offer requests go to your team, complete.
“Where’s my delivery?” gets an answer without a callback.
The agent picks up the call or opens the message, in the customer’s language.
It recognises who is calling from the number or the email, with their usual products, prices and delivery address.
Items matched to your catalogue, quantities checked, delivery date set.
One click. Nothing reaches the customer or the warehouse before you do.
The recording, the transcript and the draft stay together on the order.
Nothing is confirmed or shipped until someone on your team approves it.
Recording, transcript and the reasoning behind each draft, ready to replay.
Customers hear that they are talking to an AI and can ask for a person.
Your orders and recordings are kept on servers in the EU.
We connect the agents to the system you run as part of setup. They look up the customer, write the draft and log the call where your team already works.
Repeat orders from industrial customers, taken and drafted while the line keeps running.
Hundreds of small orders by phone and message, every one of them in the system.
Quote requests, bookings and “where is my truck” calls. We are picking the first pilot partners.
Join the pilot listAlready running every day at a B2B manufacturer. In a 20 minute call we look at how orders reach you today and show the agent on a real example from your business.
No. Every order is a draft in your system until someone on your team approves it. You decide what goes out.
Odoo, SAP Business One, Business Central and Google Sheets, connected during setup. If you have no ERP, you start with the GRAI order book. If you run something else, tell us on the call.
No. You keep your number. Calls you can’t take, or all calls if you prefer, are forwarded to the agent.
English and Romanian today. Other European languages on request.
We start with your customer list, price list and catalogue. Most of the work is ours, and we tell you the date on the first call.
A setup fee and a monthly price that depends on your order volume. We go through it on the call.